Frequently Asked Questions

I am a returning customer — how can I re-order?

Yes, we can. Please contact us via WhatsApp. In order for us to re-order for you more efficiently, kindly let us have your last order number.

Are the contact lenses authorized or parallel imports? Are they safe?

The contact lenses sold in our store include both authorized and parallel imports. Regardless of which, they are produced on the same manufacturing line. In principle, the difference between authorized and parallel imports is the place of origin and/or manufacturing.

How come Watery Eyes can offer prices lower than other retailers?

Most retailers source their contact lenses from 2nd, 3rd or 4th tier distributors overseas, which means their cost is exposed to foreign exchange rates and controlled by distributors in the lower tiers. In order to maximize cost savings and offer the best prices to our customers, we purchase in bulk from major distributors.

How long is the remaining shelf life for contact lenses?

The expiration date is printed on each and every box of contact lenses. Generally speaking, contact lenses are produced with a shelf life of 3 to 5 years, but this varies depending on the brand and type. Contact lenses sold at Watery Eyes will have a remaining shelf life of no less than 1 year.

Can I return or refund my purchase if the prescription or material is not suitable?

Since contact lenses are personal hygiene products, once sold they cannot be changed, returned or exchanged. Please make sure you know your prescription, base curve and other details before purchasing. If you have other questions about wearing contact lenses, please seek advice from an optometrist or another relevant professional. If we sent you the wrong item, please contact us as soon as possible.

Will I get a receipt for my purchase?

Yes. After you place your order you will receive an order confirmation e-mail; the official receipt can be downloaded from your account — open the order and click "Download receipt". The receipt lists the products, prescription and prices, so you can keep it for your records.

I have made a mistake when selecting my prescription or delivery address — how can I change my order?

Please contact us as soon as possible after placing your order. We will notify our warehouse and logistics colleagues to make the change right away. Depending on how far the order has progressed, we cannot guarantee that a change can be made.